AI agents for business teams
Less time on process. More time on work that matters.
We design, build, and optimize AI agents for customer support, sales, and operations teams — so your people spend their time on decisions, not repetition.
Based in Tallinn, Estonia — working with clients worldwide.
Get a proposed scope in 24–48 hours.
We'll review one workflow and suggest an agent-based solution.
Powering teams across every industry
Your team is doing work that should be automated.
Every hour spent on repetitive tasks is an hour not spent closing deals, helping customers, or improving the business.
Customers expect fast answers. Your support agent responds immediately — any hour, any day — and routes edge cases to a human with full context attached.
Instead of reps chasing every enquiry, the agent scores leads against your criteria, routes qualified prospects, and books discovery calls directly into the calendar.
Recurring internal tasks — approvals, onboarding checklists, scheduled reports — run on their own, freeing your operations team for higher-value work.
Three agents. Three results.
We build agents that take real action inside your existing tools — not chatbots that just answer questions.
Support Agent
Handles Tier-1 support queries automatically. Resolves common issues, escalates complex cases with full conversation context, and keeps response times under control around the clock.
- Resolves common queries without human involvement
- Escalates with full conversation context when needed
- Responds instantly — no queue, no wait time
- Logs every interaction for review and audit
Typical integrations
Best for: Customer-facing teams handling repetitive support volume.
Sales & Lead Qualification Agent
Qualifies inbound leads, routes them to the right rep, and books meetings — before your sales team ever needs to lift a finger.
- Scores leads based on your ICP criteria
- Routes qualified leads to the right rep instantly
- Books discovery calls directly into the calendar
- Updates CRM records automatically
Typical integrations
Best for: Sales teams dealing with high inbound volume and slow follow-up.
Ops Agent — Internal Workflows
Automates internal processes like onboarding, approvals, and reporting so your operations team can focus on work that actually requires their judgment.
- Automates employee onboarding checklists
- Routes approval requests and tracks decisions
- Generates and distributes scheduled reports
- Handles IT and HR request intake automatically
Typical integrations
Best for: Operations and HR teams buried in recurring internal tasks.
How we work
A structured five-step process from your first call to a live, monitored agent.
Discovery & KPI definition
We start by understanding your business, your team's pain points, and what success looks like in measurable terms — time saved, tickets deflected, leads qualified.
Knowledge + workflow mapping
We map the exact steps, data sources, and decision rules your agent will follow. Your team reviews and approves the logic before anything is built.
Build MVP agent
We build a working agent scoped to your defined workflow. Integration connections are set up, tested, and handed over for your review.
Test + guardrails + handoff
We run edge-case testing, define escalation rules, and set confidence thresholds. You control what the agent handles and what gets passed to a human.
Launch + monitoring + optimization
Your agent goes live with full audit logging and performance tracking. We review results with you and refine the agent continuously based on real usage data.
Real results, measurable outcomes
FlowBook clients see results in the first 30 days. Here's what the numbers look like across our customer base.
500+
Workflows automated
14
Native integrations
< 2
Weeks to deploy
47
Leads Qualified
today
23
Tickets Resolved
today
8
Appts Booked
today
Recent Agent Activity
- 09:42:01Lead submitted via contact form — qualification started
- 09:42:03Lead scored 82/100 — routed to Enterprise Sales queue
- 09:42:04HubSpot contact created and deal stage updated
- 09:42:05Slack notification sent to account executive
Why teams work with us
We're a small, focused team based in Tallinn, Estonia. We build agents that are scoped, documented, and measured — and we stay involved after launch.
Get a proposed scope in 24–48 hours.
Outcome-driven KPIs from day one
We define measurable success criteria before we build anything. Every agent has a clear KPI — not just a feature list.
Structured delivery with clear milestones
Scoped projects, agreed timelines, and documented deliverables. You always know what's being built and when it ships.
EU-based, privacy-conscious approach
Headquartered in Tallinn, Estonia — operating under EU privacy standards. We document data flows and can sign a DPA on request.
Full documentation and handover
Every agent ships with workflow documentation, integration notes, and handover materials. You own what we build.
Tool-based agents, not just chatbots
Our agents take real actions — updating CRMs, booking calendars, sending Slack messages — with full audit logs for every decision.
Ongoing optimization, not a one-time deploy
After launch we track performance and improve the agent based on real usage. Your automation gets better over time.
Works with the tools your team already uses
Sync contacts, update deal stages, trigger sequences automatically.
Send agent notifications and approvals to any channel instantly.
Auto-populate databases, create pages from agent outputs.
Book appointments and send calendar invites automatically.
Update opportunities, log calls, create tasks hands-free.
Connect any other app through 5,000+ Zapier workflows.
Results from the field
We measure every agent against agreed KPIs. Here are representative outcomes from similar deployments.
58%
handling time reduced
Reduced average handling time by 58%
Support agent deployed to handle Tier-1 queries. Volume of escalations dropped within the first month of going live.
3×
more qualified leads
3× more qualified leads reached sales
Lead qualification agent scored and routed inbound leads automatically. Sales team time-to-first-contact dropped from 4 hours to under 10 minutes.
24 hrs
per week saved
Eliminated 24 hours/week of manual ops work
Ops agent automated internal approval routing and weekly report generation. Team redirected time to higher-value projects.
Outcomes are representative of similar deployments. Specific results depend on workflow complexity and team size.
Transparent pricing, no surprises
All plans include onboarding, monitoring, and a fixed scope agreed before work begins.
Starter
For small teams getting started with automation
- 1 active agent workflow
- Up to 2 integrations
- 500 automated actions/month
- Email support
- Basic audit logs
Growth
For growing businesses with multiple workflows
- 5 active agent workflows
- Up to 8 integrations
- 5,000 automated actions/month
- Priority support + Slack channel
- Full audit logs + HITL approvals
- Custom escalation rules
Enterprise
For organizations that need scale and compliance
- Unlimited workflows
- All integrations + custom connectors
- Unlimited automated actions
- Dedicated customer success manager
- SSO + advanced security
- SLA guarantees
- On-premises deployment option
Frequently asked questions
Still have questions? Email us at contact@flowbook.ee
Most clients are live within 7–14 business days. This covers discovery, integration setup, agent configuration, and testing. Complex workflows with multiple integrations may take up to 3–4 weeks. We provide a clear timeline before any work begins.
Projects are structured as an initial setup fee followed by a monthly support and optimization retainer. Pricing is scoped based on the number of workflows, integrations, and volume of automated actions required. We provide a fixed scope and price before any work begins.
We typically need read/write access to the tools the agent will interact with — for example, your CRM, helpdesk, or calendar. We use official APIs, document every connection, and access can be revoked at any time.
We operate under EU privacy standards from our base in Tallinn, Estonia. Data flows are documented, encrypted in transit and at rest, and we can sign a Data Processing Agreement (DPA) for GDPR or HIPAA use cases. We do not train models on your data.
We have integrations with HubSpot, Salesforce, Zendesk, Intercom, Slack, Notion, Google Workspace, and Google Calendar. For other tools, we use API connections or Zapier (5,000+ apps). Enterprise clients can request custom connectors.
Yes. All clients are on a monthly retainer that includes monitoring, performance reviews, and continuous optimization. We track your agreed KPIs and adjust the agent logic as your workflows evolve.
We implement Human-in-the-Loop (HITL) escalation rules. When an agent encounters a scenario outside its confidence threshold or defined decision rules, it pauses and routes the case to a designated team member with full context attached. You define the thresholds — nothing escalates silently.
Ready to stop doing work that should be automated?
Tell us about one workflow. We'll suggest how an agent can handle it, give you a scope, and show you what measurable outcomes to expect.
Get a proposed scope in 24–48 hours.
We'll review one workflow and suggest an agent-based solution.
Prefer email? contact@flowbook.ee