Based in Tallinn, Estonia. Working with businesses worldwide. We turn repetitive workflows into automated systems that save time, reduce costs, and scale without adding headcount.
60+
AI agent deployments
across customer support, sales, and operations
12+
Countries served
clients across Europe, North America, and Asia
45%
Avg. ticket deflection
for clients using our support agents
Our Story
FlowBook was founded in Tallinn, Estonia — a country known for digital innovation, e-governance, and pragmatic engineering. That environment shaped how we think: automation should be practical, measurable, and reliable.
We started by solving a specific problem for a single client: their support team was drowning in repetitive tickets. Six weeks later, the agent was handling the majority of inquiries without human intervention. Response times dropped. The team refocused on complex cases. Revenue didn't suffer — it grew.
That first deployment became our blueprint. Today we work with businesses across industries and time zones, applying the same disciplined approach: understand the workflow, build the agent, measure the outcome, improve.
Mission & Values
Our mission is simple: help businesses run more efficiently by deploying AI agents that work reliably within real operations — not just in demos.
We measure success in hours saved, costs reduced, and conversions gained — not lines of code or features shipped.
We operate under EU data protection standards. Your data stays yours — we don't use client data to train models or share it with third parties.
We tell you what AI can realistically do for your business — and what it can't. No overblown promises, no vague roadmaps.
We build agents that support your people, not replace them. Every deployment includes human handoff logic and override capabilities.
What We Do
We don't build general-purpose chatbots. We design purpose-built agents around the workflows where automation creates real, measurable value.
Handle tier-1 inquiries, FAQs, order status, and complaint triage — 24/7, in multiple languages. Human handoff included.
Qualify inbound leads, answer product questions, and book demos without your sales team lifting a finger.
Automate repetitive internal tasks: report generation, data entry, approval routing, and cross-system updates.
How We Work
Most clients go from initial conversation to a working agent in four to eight weeks. Here's how we get there.
We start by understanding your business: which workflows consume the most time, where errors happen, and what a good outcome looks like. No templates — every conversation is specific to your situation.
We map the target workflow end-to-end, identify integration points, and define success metrics. You receive a written scope document — what we'll build, how we'll measure it, and what access we'll need.
Our team designs, builds, and tests the agent against your real data and systems. We handle integrations with your CRM, helpdesk, or internal tools. You review and approve before anything goes live.
We launch in a controlled environment first — limited traffic, monitored closely. We track performance against the agreed metrics and fix edge cases before scaling.
AI agents improve with use. We review performance data monthly, retrain where needed, and expand coverage as your team gets comfortable. You always have a point of contact for questions.
Why Choose Us
There are many AI vendors. Here's what we hear from clients who've tried others before working with us.
We only build AI agents for business workflows. We don't do websites, mobile apps, or general software development. This focus means we move faster and make fewer mistakes.
Based in Tallinn, Estonia — inside the EU — we design every agent with data minimisation and access controls built in from day one. We document what data is processed, how, and where.
Before writing a single line of agent logic, we agree on what success looks like in numbers: ticket deflection rate, average handle time, cost per resolution. Then we report against those numbers.
All agent configurations, prompts, and training data belong to you. If you ever move to a different provider, we ensure a clean handover. No lock-in.
Every agent we build includes defined escalation paths. Complex cases, upset customers, and edge scenarios route to your team — with full context passed along.
You won't be passed between account managers. The people who scope the project are the people who build and maintain it. You always know who to call.
FAQ
Ready to get started?
No commitments. A 30-minute call is enough to tell you whether there's a strong fit — and what we'd build first.
30 min · No sales pressure
Free workflow assessment